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Top Rated US Mortgage Process Outsourcing Company

BrokerVA is the first and only compliant virtual assistant staffing company for non-delegated and delegated mortgage lenders. Save 70% on support costs for licensed activities like mortgage processing with trained professionals.

Mortgage Virtual Assistants for Non-Delegated Lenders and Mortgage Companies

Loan Setup & Processing

Document organization, LOS cleanliness, lender registration (for non-del), initial disclosures, COC's, appraisal ordering, initial submission review.

Closing and Funding

Closing disclosure, CD balancing, doc drawing, funding conditions, warehouse line registration.

Pre-Qualification Checklist

Review pre-qualification documentation, ensure complete income, asset, credit, and property documents, confirm 1003 completeness, AUS run

Post-Closing and QC

Trailing documentation, finalizing LOS final figures, file stacking, audit preparation.

(for non-borrower facing roles)

How it Works

1. Compliance

BrokerVA is the first and only compliant virtual assistant company for non-delegated lenders and mortgage companies. Avoid "Failure to contract to a properly licensed loan processor or underwriter” that sets precedent in most US states. Pass audits and avoid common outsourcing infractions. Licensed in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, LA, MI, MN, MO, NE, NM, NV, OH, OR, PA, SC, TN, TX, VA and WA

2. Matching

We place you with compliant virtual assistants based on your criteria. Our roles include setup, closing, post-closing, funding, and loan structuring. Our success rate is over 80% for first time placement and nearly perfect if we need to place you again.

3. Implementation & Retention

Each one of our BrokerVA's get paired with a HeadVA (trainer and coach). Our coaches assist with the initial implementation including processes, SOP’s, LOS systems, processing, wholesale portals, and file structuring..

The LO Course:

We give you the guides...

for free.

That's right, we give you the downloadable guides, SOP's, and best practices you need to structure your support staff. This course gives you everything you need to instantly have your structure and documentation in place... and it's free to sign up below.

Our Leadership

Khaye Sicam
Director, Recruiting

Recruiting Manager

Bulacan, Philippines

Marion De Guzman
Director, Sales

Client Manager

Baguio, Philippines

JJ Blancaflor
Director, Coaching

Internal Coaching

Manila, Philippines

Jhom Raborar
Director, HR

HR and Payroll

Muntinlupa City, Philippines

Trusted by Awesome Clients

Mike VanVleet
Xperience Mortgage

“I hired 4 BrokerVA's to run our setup department. It's a non-borrower facing team that issues disclosures within the business day of the loan being sent to processing. I wish I would have done this sooner. It's a very reliable service and they are performing just as well as a US-based team."

Ashton Harris
Integrity Mortgage

“The BrokerVAs I work with are very reliable. They start at the same time everyday and have a quick meeting with me for status updates on my files that are in processing. The implementation went well, they assigned me a team manager that made sure my first month using the service was productive. Highly recommend."

Phillis Wheatley
Non-delegated Lender

"I've worked with Marion and his team for over a year now. He has helped me ramp up a overseas team to handle everything from closing, post-closing, QC, and funding for our non-del loans. I was able to repurpose my US based staff to projects that helped us grow by 50% over the last year."

Want detailed SOP's for Processors? Just fill out the form below.

As a leading mortgage process outsourcing company, we bet we can answer most of them here in our FAQ's.

Questions?

  • What is your pricing?

    First, there is no contract, everything is MTM. There is no setup fee or cancellation fee. Schedule a call with us to learn more. We save 70% of US-based support costs.

  • How are you compliant?

    Most states require an LOA or Processor be individually licensed or work directly (in the US this is a W2) for a licensed company. The term "direct" does not just mean a W2, you can also directly hire overseas workers when you are incorporated in a target country, with a branch office, and operating as a direct employer. That's exactly what we've done. Without this, brokers are simply employing an overseas worker as contract labor, and this is technically against the law. More and more states require brokers to disclose all contract labor during an audit. But don't worry, you can disclose that you work with us because we are compliant (see states).

    Licensed: AL, AR, AZ, CA, CO, FL, GA, ID, IL, LA, MI, MN, MO, NM, NV, OH, OR, PA, SC, TN, TX, VA and WA

  • Are BrokerVA’s full-time and dedicated solely to our company?

    Yes, our BrokerVA's are essentially dedicated employees. You can split a BrokerVA and share the cost with another loan officer as long as they are within the same company or brokerage.

  • What is their skill level?

    All of our BrokerVA’s have prior mortgage experience in the support roles we staff for.

  • Do you help onboard?

    We do. Each BrokerVA reports to a HeadVA that is in charge of making sure the initial implementation is successful.

  • What do I need to prepare for?

    Our clients are required to have defined processes, systems, job descriptions, and training in place for our dedicated BrokerVA’s to be successful.

  • Do BrokerVA's communicate with borrowers?

    Generally, our support staff are designed to be in non-borrower facing roles.

  • How does the billing cycle work?

    You are billed on the first of every month. Your card will be automatically charged each month unless you cancel your plan, which you can do simply by removing auto-pay.

  • Is it secure?

    Yes. In fact, in most cases your borrower's information is more secure compared to the current policies and procedures taken by support staff in the US. Each one of employees:

    • Provide a background check
    • Use a VPN for encrypted communication
    • Password protect and encrypt their hard drive
    • Install our computer monitoring software
    • Store data in the cloud (your systems), and not locally with a one-touch shutoff option for an extra $50 per month.
  • Still on the fence?

    No problem, book a time with one of our GrowthVA's or go through our free Loan Officer Course. These resources will help you think through your journey in growing your origination business.