Mortgage Operations Services
A solution for every operational need. Built for lenders and brokers with correspondent lines.
Accuracy, efficiency, and compliance at every stage
Our operational support specialists help mortgage teams manage critical functions throughout the loan lifecycle: from setup and disclosures to closing, funding, and post-closing.
Setup Specialist
Supports the early stages of the loan process by preparing disclosures, validating loan information, and ensuring files are ready for underwriting submission.
- Review loan applications and supporting documentation for completeness
- Register loans through lender portals
- Transfer loan data between systems
- Assist with pricing support when needed
- Prepare initial Loan Estimates (LEs), fee worksheets, and disclosure packages
- Run AUS findings
- Monitor disclosure completion and upload signed documents for underwriting submission
Disclosure Specialist
Manages Change of Circumstance (COC) requests and redisclosures to help maintain compliance throughout the loan process.
- Review loan files for valid COC requests
- Prepare and issue revised LEs, CDs, and required redisclosures
- Monitor fee, lock, program, and borrower-requested changes
- Ensure redisclosures are delivered and documented within regulatory timelines
Closing Specialist
Coordinates final closing details to help loans move efficiently from clear-to-close through funding.
- Balance Closing Disclosures (CDs) with title companies
- Review tolerance cures
- Prepare and issue final Closing Disclosures
- Coordinate and schedule loan closings
- Confirm closing conditions are completed prior to funding
Funding Specialist
Supports the funding process through final reviews, wire coordination, and warehouse submissions.
- Review finalized loan packages for completeness and accuracy
- Prepare wire summaries and verify final figures
- Balance figures with title companies prior to disbursement
- Submit documents to warehouse banks for approval
- Coordinate wire transfers and issue funding authorization
Post-Closing Specialist
Supports post-closing operations by organizing loan documentation, managing conditions, and preparing files for delivery and audit.
- Review and organize closed loan files
- Split, index, rename, and upload documents within internal systems and lender portals
- Track trailing documents and post-closing requirements
- Prepare files for internal and investor audits
- Handle investor conditions and register loans through MERS
Addy AI
BrokerVA’s LOA service, powered by Addy AI: loan officer assistant services for brokers and mortgage companies.
Stateside loan support and borrower communication
Willow, BrokerVA's parent organization, brings experienced processing support with direct borrower communication and stateside coverage.
A national footprint built to scale alongside your team as you expand, with the same process, people, and oversight in every market.
National footprint, Arizona‑based
Centrally located in the Biltmore area of uptown Phoenix.
Curious to learn more about Willow?
Visit our website or sign up for a deep dive orientation.
Deep Dive Orientation
Learn all about Willow’s leading contract processing service and what makes us the most reliable processing service in the industry. Required for loan officers signing up with Willow.
calendly.comVisit Willow Processing
Willow’s own site, with more on the stateside processing support and direct borrower communication behind every file.
willowprocessing.com